This tutorial is meant to help you able to manage and raise support tickets on truehost client area.
- Login to the client area (https://www.truehost.co.ke/cloud/clientarea.php) using your registered email and password.
- Click open ticket tab
- Choose either billing or technical tickets depending with your need.
Billing support: includes all payment related issues
Technical support: includes all issues related to technicalities around domain registrations, dns, hosting, emails etc.
- In the next window, fill in the required fields i.e.
Name: your name
Email address: your email address, must be a working email address
Subject: the title of your message, must be brief
Department: choose either billing or technical
Priority: choose low. Medium or high to determine the level of urgency
Message: the message itself
Attachments: any screenshot or attachment to support your message.
- Hit submit button and you’ll be done.
- Wait for the reply for not more than 25mins.